A.  Did you register and set-up your classroom profile?   If yes, you should have received an email confirmation that contained your user name password.   Make sure you are using the correct user name and password including the correct case and spacing to log-in.  If you are still experiencing log-in issues, contact Support.

A.  Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time.

A.  The times are almost certainly correct; however, what you may be seeing are times displayed in a time-zone different from the one you are in. If this is the case, you should change your profile setting to the time-zone that matches your particular area.

A.  The most likely reasons for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or the administrator has  inactivated your account (typically done at the end of a course session). If you are sure you are using the correct username and password and feel your account has been inactivated in error contact us.